Luggage Assistant

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

A Luggage Assistant handles and delivers guests luggage. Their responsibilities include sorting, processing, and delivering luggage to guest rooms and providing excellent guest service in a variety of situations. This is a very physically demanding job.

• Ability to work rotating shifts
• Strong customer service skills
• Strong verbal and written communication skills
• Must be eligible to work in the United States
• Must successfully pass the pre‑employment criminal background screening
• Must pass pre‑employment Drug Testing process
• Must successfully pass any other additional pre‑employment background screening
• Must successfully obtain and maintain airport badge
• Needs to be familiar and comfortable with computers
• Must be at least 18 years of age
• Able to work in fast paced, high volume active guest service environment

• Ability to work rotating shifts including nights, early mornings, and weekends
• Complete all required training including airport compliance
• At least 18 years of age or older
• Eligible to work in the United States
• High school diploma or equivalent
• Lift up to 75 lbs
• Pass a criminal background screening
• Pass a drug screening
• Strong customer service skills
• Strong verbal and written communication

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.