Valet Dispatcher

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

BASIC FUNCTION

As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.

Responsibilities include but are not limited to the following:

• Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
• Monitor the amount of time guests wait for their vehicle to ensure it meets the property's service standard
• Secure and keep track of all guest vehicle keys
• Accept and process valet fees (if applicable)
• Answer the telephone using proper telephone etiquette
• Inform customers of valet rates, and possess thorough knowledge of major streets, landmarks and freeways in the area of the lot to provide customer directions if needed
• Respond to customer questions/issues promptly and courteously
• Report any known accidents, observed or suspected violations of company policy, safety hazards or any unusual occurrence to supervisors, facility manager or senior manager
• Assist the ramp supervisor in maintaining a clear ramp area by sending runners to the front door
• Help maintain the cleanliness of the area around the garage office
• Be on time for every scheduled workday
• Maintain a neat and clean appearance and remain in complete uniform before and during scheduled shifts
• Assist supervisors and managers with additional duties, as assigned

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

Required:

Less than high school education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.

License Requirement: The individual will be required to have and maintain a valid state‑issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers and other employees of the company.

Customer Service

Skills:

Ability to effectively respond positively to customer problems or complaints.

Mathematical

Skills:

Ability to add, subtract, and multiply or divide two‑digit numbers using units of American money.

Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Other

Skills and Abilities:

Ability to use a clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.

Other Attributes: Ability to apply common sense to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.

Physical…