Motor Coach Driver Manager

Motor Coach Driver Manager

MDS Bus Ops - Orlando, FL 32805

Salary Range $20.00 - $20.00 Hourly

General Description:

Under general supervision of the Assistant Director of Driver Relations, performs various tasks related to assisting motor coach drivers in the performance of their duties. Typical Duties/Responsibilities:

• Maintain open door policy for all drivers.
• Manages and resolves all driver questions and concerns.
• Acts as a liaison between drivers and management.
• Reviews driver files and recommends to Assistant Director of Driver Relations whether action is required.
• Responsible for driver attendance, payroll information, gratuity records, uniform orders.
• Resolve operational and customer complaints.
• Actively work with other Driver Managers.
• Collaborate with other departments including Scheduling, Cashiers, and Dispatchers to resolve issues.
• May be required to perform other related duties as requested.

Education:

High School Diploma or equivalent required. College degree preferred.

Experience:

Extensive background in employee management and customer service. Skill at:
Excellent oral and written communication, and interpersonal skills. Knowledge of:
Greater Orlando area. Licenses:
Florida Driver's License. Special Requirements:
Flexible hours, weekends, and holidays are required.

Essential Functions:

• Ability to build and maintain positive professional relationships with drivers and colleagues.
• Experience in conflict resolution, following and maintaining workplace confidentiality and privacy.
• Proficient in Microsoft Word and Excel and the ability to learn and become proficient in other programs. Knowledge of Samsara, Santa Cruz, AS400 desirable.
• Must be able to access, enter and retrieve information from a computer system, and 10-key calculator.
• Must be able to perform addition, subtraction, multiplication, division, percentages, and fractions.
• Must be able to communicate by telephone, two-way radio system, and in person in clear fluent English in a courteous, friendly, and professional manner with drivers, customers, co-workers, and other persons.
• Must be able to read and comprehend driver files, receipts, correspondence, inter-office communications and other documents.