Sr Dispatcher; Manheim

• Facilitates the transport of customer vehicles to and from auction sites and other areas.

• Contacting customers to determine vehicle availability and condition,

• Scheduling vehicle pick-up and delivery with customers and transporters

• Assisting with reconciliation of transporter related issues

• Notifying customer account representatives and transporter of vehicle transportation related issues

• Monitoring and reporting on customer and transporter performance.

• Compiles vehicle transportation related data and generates routine reports.

• Follows job related duties as directed by supervisor.

• Coordinates transportation of vehicles by contacting carriers in the company’s established network.

• Builds and maintain positive working relationships with network carriers.

• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.

• Escalates complex or difficult to solve issues according to established escalation procedures.

• Proactively locates new carriers to join the Cox network

• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.

• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.

• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.

• Provides advice and coaching for less experienced team members.

• Clearly communicates broader organizational objectives and the team’s role/impact.

• Assists with other duties as assigned.

• High School Diploma/GED and 5 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience;

• OR 7 years’ experience in a related field

• Previous auto transportation/logistics experience strongly preferred

• Proficient in Microsoft Outlook, Word and Excel

• Strong analytical, communication and interpersonal skills

• Proven ability to make decisions

• Customer service skills

• Strong problem solving and innovative thinking skills.

• De-escalation skills are required and flawless follow-up abilities are a must.

• Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)

This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility.