Network Operations Center Coordinator

Job Description

The Operations Coordinator is a crucial member of the Network Operations Center who provides operational assistance and coordination. The role demands an individual capable of liaising with different operational teams, managing communications, and assisting in operational challenges such as weather disruptions and ramp congestion. This position involves shift work, with responsibilities spanning PM and midnight shifts to ensure 24/7 operational coverage.

Essential Duties and Responsibilities:

(Other duties may be assigned)

• Shift-Based Operational Support:
  Assisting in NOC operations across various shifts, including PM and midnight shifts, to maintain operational continuity.
• Liaison for Stakeholders:
  Acting as a contact point for FBO Dispatchers, GMs, Duty Managers, and liaisons from Net Jets and Flexjet.
• Weather and Event Coordination:
  Aiding in the management of de-icing operations, diversion planning, and peaking event strategies.
• Operational Challenges Resolution:
  Addressing ramp congestion, fueling delays, and other operational issues in a timely manner.
• Assistance in Scheduled Operations:
  Supporting the management of scheduled operations like Net Jets and Flexjet's operating days and charter activities.
• Customer Communication:
  Facilitating communication with Net Jets and Flexjet liaisons, pilots, and VIPs and handling general notifications.
• Internal Communication and Reporting:
  Assisting in organizing shift briefings, managing email correspondences, and ensuring effective communication within the NOC.

Minimum Education and/or

Experience:

• Experience in operations coordination, preferably in aviation or a related field.
• Strong communication and organizational skills.
• Ability to work effectively under pressure and in a shift-based environment.
• Familiarity with the aviation and/or transportation industries is a plus.
• Team player with a collaborative problem-solving focus.
• Minimum of 18 years of age.
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.
• Must be legally authorized to work in the country of employment.

• Analytical
  
  Skills:
  
  Ability to analyze complex operational situations and data to make informed decisions.
• Technological Proficiency:
  Familiarity with operational software, scheduling tools, and communication platforms in aviation or similar industries.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal skills for effective collaboration with team members and stakeholders.
• Multitasking:
  Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Teamwork:
  Demonstrated ability to work collaboratively in a team environment.
• Communication:
  Exceptional verbal and written communication skills.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.