Logistics Group Lead

Logistics Group Lead - Orlando, FL, Monday to Friday, 1:30 PM to 10:00 PM

All employees are provided with a Quest Diagnostics vehicle during work shift.

Pay range: $24.82+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift.

Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and certifications. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Group Lead, Route Service Rep is the face/voice of Quest Diagnostics to the Route Service Rep team members, our customers and acts as an ambassador for the company in everything he/she does. This position performs day‑to‑day hub operation activities by serving staff and leadership needs regarding patient specimens, client and any others tasks deemed necessary to meet our customer needs.

• Provides supervisor support which may include scheduling, employee training and development, and external customer relations. May be called upon to assist with or cover duties typically performed by supervisors.
• Directs the day‑to‑day activities of a core group of RSRs and coaches them to successfully perform their daily duties.
• Works with RSRs to identify process improvement opportunities and encourages improved productivity through consistent engagement.
• Promotes a culture of process improvement thinking and recognition as a change agent.
• Facilitates process improvement projects.
• Demonstrates behaviors as a positive role model for RSR staff.
• Assists in training, when needed.
• Provides weekly updates to supervisor on process improvement projects and opportunities.
• Provides input for performance and at times, leads daily huddles.
• Communicates all unresolved problems immediately to the appropriate manager, supervisor, for resolution.
• Reads, understands and complies with departmental policies, protocols and procedures.
• Adheres to departmental and company grooming and dress code policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Communicates appropriately with coworkers.
• Performs route audits.
• Responsible for compliance with all processes including and not limited to timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld scanning device usage, proper handling and storage of all samples from the client office to the drop‑off point, proper packing of specimens for shipment, end‑of‑day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
• Performs all routes including routine, STAT, weekend, holiday, and shuttle/relay as needed.
• Operates company vehicle safely.
• Ensures route is started with proper equipment – scanner, bags, coolers, etc.
• Meets all training requirements in a timely manner as assigned.
• Properly cares for and maintains company equipment including scanners, telephones, vehicles, etc. Communicates any deficiencies with equipment.
• Documents and provides appropriate client satisfaction information to Logistics Management.
• Maintains professionalism and a service orientation with clients and RSR staff.
• Other duties as assigned.

Required

Work Experience:

• 1–3 years in logistics or transportation experience.
• Valid driver’s license with a minimum of 3 years driving experience and documentation of a motor vehicle record with no more than two moving‑violation convictions within the previous 36‑month period, with none in the most recent 12 months.

Preferred

Work Experience:

• Prior experience in a leadership or training capacity preferred.

Physical and Mental Requirements:

• Travel