Parts and Delivery Associate

Schedule: Monday - Friday, 8:00 am- 5:00 pm

Office Status: (Office, Hybrid, Remote) Office

Note:

Any hybrid work is granted based on performance and may be revoked according to manager discretion and performance based on company policy

Travel: Up to 95% local travel

Reports to: Parts Manager

Direct Reports: None

Contribute to making Southern States Material Handling a leader in the material handling industry by supporting internal and external customers in supplying parts and accessories, and processing all parts needs, assisting to maintain an effective parts inventory, and delivery of parts to customers for standard deliveries or pick-ups and the effective management of customer consignment lockers.

• Maintain customer consignment physical inventories by tracking and replenishing parts and accessories.
• Visit assigned customer locations weekly and perform physical count of parts inventory.
• Log the difference between what customer has versus predetermined set level ensuring that next time customer location is visited, this used inventory is replenished.
• Maintain a log on each customer consignment that shows customer name, last inventory date and last parts stocking update.
• In a safe and timely manner, perform parts deliveries in a company vehicle to pick up and/or deliver parts.
• Gather parts to fulfill orders and load them into delivery vehicle.
• Unload parts at customer location according to their specifications.
• Review any suggestions for stocking amounts/levels with Parts manager before making or suggesting changes with customer.
• While at customer sites, survey regularly for additional sales/solutions opportunities.
• Adhere to all company safety, safe driving, and compliance regulations and company policy.
• Always focus on safety while driving and delivering parts following all State and federal mandated traffic laws and regulations.
• Ensure SSMH delivery vehicles are returned to the branch nightly unless specifically approved by the Branch Operations Manager.
• Any other duties assigned needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.
• If consignment duties are complete for the day/week, perform standard parts associate duties (see below).

• Answer incoming parts calls and process customer orders.
• Process parts orders for road and shop technicians.
• Assist and interact with walk-in customers, supporting parts needs & providing exceptional customer service.
• Process part orders in a timely and efficient manner.
• Lookup parts in inventory and electronic catalogs supplying the correct part identification and retrieval.
• Create sales quotes and invoices providing accurately priced parts and accessories.
• Participate in inventory management by receiving, stocking, and maintaining inventory in a clean and organized manner.
• Maintain accurate inventory records of stock levels and replenish when needed.
• Ensure proper documentation of all transactions and returns is completed.
• Operate a forklift to assist in loading/unloading parts and managing inventory as required at branch location.
  * Only after Safety & Operator Training has been certified.
• Participate in Service Van Parts replenishment to support technicians.
• Additional duties may include occasionally delivering parts to customer locations, pressing tires, preparing displays, or participating in inventory counts.

• Must have a clean driving record and Valid Driver's license.
• Excellent organizational skills
• Ability to read and comprehend instructions and information.
• Excellent verbal and written communication skills
• Ability to effectively present information and respond to questions one-on-one and in small groups with customers, managers, and other employees.
• Willingness to learn the Toyota and Raymond Parts catalogue.
• Proficiency with MS Office including Word, Excel, Outlook
• Windows XP knowledge
• Ability to type 25+ wpm.
• Goal-oriented and ability to self-start and take on new challenges.
• Demonstrate above average time management, creativity, and cooperation skills.
• A bility to multi-task and manage multiple assignments and tasks and set…