Route Coordinator Lead - Bilingual - DSP Amazon Routes

• Full-time
• Job Type: Permanent
• Compensation: USD 20.75 - USD 21.75 - hourly

K&M Last Mile LLC is an Amazon Delivery Service Partner (DSP) based in Orlando, Florida. Driven by integrity and performance, our team delivers more than packages—we deliver trust.

We are seeking a dependable and proactive
- Bilingual (English/Spanish)
Route Coordinator Lead to support our Delivery Associates and help manage daily last-mile operations.

This hands-on role extends beyond traditional dispatch responsibilities
. Key duties include monitoring driver attendance, leading morning stand-up meetings, tracking routes, providing on-road support, coordinating fleet operations, managing rescue efforts, overseeing return-to-station procedures, and conducting end-of-day vehicle inspections.

To maintain current, firsthand knowledge of system updates and route-related challenges,
Dispatchers/Route Coordinator Leads
are required to complete delivery routes one to two times per week and train new Associates during their first routes.

This on-road work is a mandatory and essential responsibility of the position
.

Please note that vehicle inspections are performed inside the garage, where temperatures may vary by season and working conditions may occasionally be uncomfortable.

The ideal candidate is organized, decisive, comfortable working in a fast-paced environment, and able to communicate clearly, solve problems in real time, and maintain accountability throughout the day.

Morning Operations

Verify driver attendance, identify absences or late arrivals, and promptly communicate staffing concerns.

Help prepare and conduct the daily morning stand-up meeting.

Communicate safety expectations, operational priorities, route-specific concerns, and important company updates.

Coordinate driver and route assignments during load-out.

Make adjustments when routes, vehicles, or staffing change unexpectedly.

Help ensure drivers leave the station prepared, informed, and on time.

Route Execution and Driver Support

Monitor route progress throughout the day.

Identify drivers or routes that are falling behind and take early corrective action.

Manage route escalations and communicate significant risks to leadership.

Maintain consistent, professional communication with drivers while they are on the road.

Assist drivers with approved parking-meter payments and related on-route support.

Help resolve delivery barriers, access problems, vehicle concerns, and other operational issues.

Document important incidents, escalations, and follow-up needs.

Rescue and Sweeper Coordination

Manage the daily sweeper or rescue driver.

Identify where assistance is needed based on route progress, package volume, location, and remaining delivery time.

Assign and redirect rescues to protect route completion and reduce unnecessary return-to-station packages.

Confirm that package transfers and rescue activity are completed accurately and communicated clearly.

Fleet Coordination

Participate in daily fleet coordination and communicate vehicle availability or safety concerns.

Match available vehicles with routes and operational needs.

Track vehicle issues reported by drivers.

Escalate mechanical, safety, cleanliness, damage, or maintenance concerns to the appropriate person.

At the end of the night, inspect returning vehicles with the assistance of a fleet team member.

Ensure vehicle condition, damage, fuel or charging status, cleanliness, and required equipment are properly checked and documented.

End-of-Day Operations

Account for drivers, vehicles, equipment, keys, and returned packages.

Monitor and properly process packages that drivers were unable to deliver.

Confirm that returned packages are identified, organized, and handled according to station requirements.

Review significant route issues, rescue activity, vehicle concerns, and delivery exceptions.

Ensure the operation is properly closed out and communicate unresolved issues to leadership.

Key phrase - Be intentional and you will succeed.

Experience in delivery operations, transportation, logistics, fleet coordination, dispatch, or a related fast-paced environment is preferred.

Strong organizational, decision-making, and problem-solving abilities.

Clear and professional verbal and written communication.

Ability to remain calm and make sound decisions under pressure.

Ability to monitor several drivers, routes, and operational priorities simultaneously.

Strong attendance, punctuality, dependability, and personal accountability.

Comfortable…