Client Services Supervisor

Shift

Monday through Friday, 8:00 AM - 5:00, additional hours as needed.

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Supervisor Compensation:

Hours:

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

• Supervise staff, including hiring, training, performance evaluations, compensation recommendations, and performance management.
• Oversee broad operational areas, including testing, scheduling, inventory management, services, communication, and overall coordination of lab, services, and field operations.
• Provide research, feedback, and decisions to address management and employee questions; assist in receiving customer feedback and coordinating responses.
• Ensure accuracy of testing, operational databases, reports, and documentation through audits, reviews, and operational queries.
• Review and process tests, documents, and data.
• Provide guidance on lab and operational policies.
• Analyze trends and present insights and recommendations to management.
• Participate in department and cross-functional initiatives, including budgets, timelines, staffing, materials, and project requirements.
• Interpret and apply department policies and procedures and assist with compliance with applicable laws, rules, and regulations.
• Contribute to department efficiency by offering recommendations and participating actively as a team leader and member.
• Promote Pace Analytical’s mission through professional, courteous, and cooperative interactions that foster a positive and effective workplace.

• Bachelor’s degree in chemistry, biology, or a closely related field.
• Five (5) years of laboratory, services, field, or testing experience, including work with complex programs or operations.
• Two (2) years of team leadership experience is strongly preferred or an equivalent combination of education, training, and experience.

Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401(k) retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and , among others.

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others.