Assistant Manager of Key Accounts

Responsibilities

• Serve as supportive contact for Large Power/Key Account
• Serve as supportive contact for city and town governments coordinating franchise matters and
• Implement annual and long-term business strategic plans, including both electric and non-electric business opportunities, to positively affect the success of SVEC’s business community, resulting in mutually beneficial contractual
• Assist development and maintenance a database profile of each key account
• Identify trends or events which may present additional opportunities. Develop programs, proposals and services which will capitalize on these trends or
• Identify accounts and analyze them by risk, business type, revenue, and service needs.
• Monitor and analyze services for member to provide billing and purchase alternatives; advise the members of rate options that minimize their energy costs from the
• Work with all SVEC departments to develop the best possible solutions members’ short and

long-term needs.

• Coordinate engineering and operational inquiries with members ensuring timely follow-up by SVEC personnel to power quality inquiries/concerns.
• Become familiar with and maintain relationships with members to result in greater understanding and improved relationships with the key
• Maintain a network of experts, which will aid in providing solutions to members’ business needs such as energy efficiency and demand response concerns.
• Work closely with Economic Development department.
• Coordinate cost of service estimates for members with engineering staff and ensure timely follow-up with the
• Perform and maintain risk assessment analysis for accounts.
• Coordinate industrial retention calls between cooperative and members.
• Maintain regular communication with accounts to manage reasonable member
• Assist to procure land, permits, approvals and meet zoning requirements for infrastructure projects.
• Assist Member Services with member inquiries that relate to accounts of all

• Assist with outages during storms, in the office, and in the field, direct crews to damage and s
• Assume management of the outdoor lighting
• Assist in special projects as

• Bachelor’s degree in engineering, business or related field and 5 years related experience and/or training or equivalent.
• Training in public speaking, writing and account management is
• Background in cooperative business practices
• Experience in the rural electrification and Cooperative principles is
• Basic knowledge of electrical formulas to calculate electrical usage and
• Understanding of federal, state, and local government regulations and guidelines on distributed generation and energy
• Thorough knowledge of electric utility rate
• Supervisory experience

• Must be able to maintain professionalism and control under all
• Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC

vehicles.

• Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.
• Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments, and outside contacts with whom this position is
• Leadership ability and the ability to motivate peers toward goal
• Strong verbal, written, analytical and interpersonal
• Ability to dissect and resolve complex problems quickly and
• High level of concentration on accuracy, timeliness, flexibility, reasoning, ability to prioritize and confidentiality.
• Ability to communicate in the Spanish language is
• Proficient in Microsoft Office products including Excel and
• Possess effective techniques to research and access all sources necessary to fulfill position responsibilities.
• Ability to work well with other departments’ personnel and to break down “silos”.
• Ability to interview and select
• Ability to supervise, coach and direct employees
• Must have access to reliable transportation to and from

• Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and
• Must be able to use office equipment including telephone, computer,…