Customer Service Specialist - Ormond

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, we employ over 2,800 team members and operate more than 2,400 vehicles across the Southeast, delivering Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers.

Compensation: $16.00-$18.00
. Benefit package includes Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and more.

• Answer incoming customer calls in a courteous and professional manner.
• Resolve customer inquiries, requests, billing questions, and schedule service appointments.
• Welcome prospective new customers interested in learning about our services.
• Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Perform additional tasks as needed, such as daily reporting, updating customer account information, accounts payable, human resource paperwork, and payroll processing.

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem‑solving skills.
• Excellent computer, typing, and 10‑key skills.
• Effective time‑management skills and a sense of urgency.
• Background check will be completed for all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.