Customer Service Representative; on-site

Customer Service Representative (on-site) Job Overview

At O'Quinn Insurance, everything we do is rooted in our Core Values:

• Outgoing – Brings positivity and engages well with clients and teammates
• Quality – Produces excellent work with attention to detail
• Understanding – Listens with empathy and compassion
• Impact – Makes a difference within the team and community
• Never Stop Learning – Embraces development and continued education
• No Nonsense – Stays focused, efficient, and results-driven

Customer service representatives for O'Quinn Insurance communicate with clients daily. Representatives generate leads from current customers, make policy changes, and assist call‑ins with their insurance needs. Team members receive bonuses for generating leads from current customers, with no limit to the amount of bonus they are eligible to receive. Representatives will go through training in insurance, customer service, and our industry‑leading systems.

No insurance knowledge is required for this position.

• Fully trained/validated in 90 days
• Uncapped bonus structure
• Paid time off, holidays, weekends off
• Health insurance
• All work equipment provided (laptop, phone, external monitors, etc.)
• 4‑40, 2‑20, or 20‑44 license not required prior to starting; agency will pay licensing costs

This position will be located in our Palm Coast office at 1499 Palm Coast Parkway NW, Ste F, Palm Coast, FL 32137.

Salary Range: $40,000.00 – $65,000.00 per year (annual base salary + commission + bonus opportunities).

Benefits include flexible schedule, paid time off, health insurance, incentive programs, work‑from‑home availability for eligible candidates, and community events.

• Must have a 2‑20 or 20‑44 license and meet agency performance standards for work‑from‑home; otherwise must work on‑site.
• Strong computer knowledge.
• Genuine willingness to learn, be intuitive, resourceful, and coachable.
• Demonstrate our core values.

• Answer inbound calls and conduct outbound calls.
• Generate leads from existing clients.
• Retain current clients through excellent customer service.

O'Quinn Insurance is family‑owned and operated, serving Volusia and Flagler counties since 1974. We offer personal and commercial lines of insurance and represent over 95% of State carriers.