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On-Site Customer Service Team Lead – HVAC & Plumbing
Job in
Ormond Beach, Volusia County, Florida, 32174, USA
Listed on 2026-07-10
Listing for:
Seacoast Service Partners NA LLC
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Seacoast Service Partners NA LLC is seeking an LSA Customer Service Team Lead to guide a small CSR team in an all-in-office setting in Ormond Beach, FL. The role emphasizes coaching, call quality, and training, with responsibility for scripts, SOPs, and performance tracking.
You will monitor calls, deliver feedback, and escalate issues while maintaining compliance and lead management processes. This is a hands-on leadership position focused on building a centralized customer care function.
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