Teller, Customer Service​/HelpDesk

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross‑sell and up‑sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• Assist and train other colleagues and serve as a mentor.
• Perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

• Ability to perform accurate transactions.
• Successful completion of the Teller training program and passing score on the training post‑test.
• Demonstrated commitment to customer service excellence and ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

• 1 or more years of customer service experience.
• Cash handling or sales experience preferred.

• High school diploma or GED required.
• Bachelor’s degree in finance or related field preferred.

• Medical, dental, and vision insurance (Ameris Bank covers a major portion).
• Life insurance at no additional cost to employees.
• Accidental death & dismemberment coverage.
• Long‑term disability coverage.
• Paid sick and vacation leave.
• 11 holidays.
• Volunteer/service day.
• Employee stock purchase plan.
• 401(k) retirement plan – Ameris Bank matches 50% of the first 8% of employee contributions.
• Flexible spending accounts, health savings account, and health reimbursement arrangement.
• Supplemental life and other insurance plans.
• Identity theft protection.
• Pet insurance.
• Legal insurance.
• Employee assistance program.
• Employee advocacy program.
• Tickets at Work entertainment discounts for employees.
• AT&T employee discount.
• Wellness discounts for medical premiums.
• Employee referral incentive.
• Education assistance.
• Employee resource groups.

• Free interest checking.
• Free safe deposit box.
• Free money orders, travelers’ checks, and cashier’s checks.
• Discount on mortgage origination fee.
• Free online banking and unlimited online bill payment.
• Employee banking perks.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.