General Manager

Established in 2022, Real Cold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. The Real Cold platform operates a national, omni‑channel network, inclusive of traditional storage offerings, as well as comprehensive direct‑to‑consumer programs, which can reach the majority of U.S. consumers within 1‑ or 2‑day ground service.

The General Manager will plan and oversee the daily operations of the warehouse to ensure goals and objectives are achieved. The incumbent must provide strategic direction and operational support to meet the established goals for a medium sized warehouse which carries a broad scope of responsibilities and complexity. They will operate the facility while following all regulatory and company safety standards, policies, and procedures, and interface well with other team members to create a positive work environment and healthy team culture.

• Promote a safety culture throughout the facility, ensuring safety is always the #1 priority; maintain a clean environment to support safe work.
• Plan and organize daily production and operations activities.
• Measure productivity by analyzing performance data, financial data, and activity reports.
• Review and analyze all warehouse activities and costs to drive process improvement.
• Coordinate with HR, finance, and safety to ensure successful production operations.
• Oversee the shipping and receiving functions.
• Determine labor needs to meet production goals.
• Assist with budget preparation for the operations unit.
• Coordinate with marketing and sales to determine pricing, timing, and product promotions.
• Assist with, prepare, and update the organization’s operations manual and policies.
• Achieve company performance goals, including internal and external KPIs such as Labor to Revenue (LTR), productivity, profitability, and customer service standards.
• Direct, recruit, train, and develop employees.
• Organize and oversee the schedules and work of assigned staff.
• Conduct timely and constructive performance evaluations.
• Handle discipline and termination of employees as needed, in accordance with company policy.
• Other duties as assigned.

• Bachelor’s degree in Logistics, Business Management, Business Administration, or related field required and five years of operations management experience in supply chain or related field OR Ten (10) years of operations management experience in supply chain or related field required.
• Certification through the Institute of Certified Professional Managers (ICPM) preferred.
• Five years of supervision or management experience required.
• Extensive knowledge of operations and production management experience required.
• Demonstrated experience working with Warehouse Management Systems (WMS).

• Skilled in planning, staffing, budgeting, and organizing.
• Ability to interpret financial data to set production goals.
• Excellent verbal and written communication skills, including interacting with internal and external customers.
• Ability to solve complex problems.
• Ability to lead discussions, make presentations, and deliver technical results to a non‑technical audience.
• Excellent analytical and problem‑solving skills, including dealing with ambiguity.
• Build & lead teams.

• Work full‑time onsite at the Real Cold facility.
• Must be able to work overtime as needed.
• Ability to access and navigate the production facility.

While performing the duties of this job, the employee regularly works in a cold storage facility with exposure to low to below‑zero temperatures. The job may involve occasional exposure to dust, noise, and other disagreeable elements. Noise levels may be loud at times; the environment may be fast‑paced.

• Continually: sit, walk, speak, and hear.
• Continually: type, write, and read.
• Occasionally: stand, carry, lift, push, and reach up to 40 lbs.

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short‑ and Long‑Term Disability, and Life Insurance.
• 401(k) Match.
• Paid Time Off.

Real Cold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.