Retail Motorcycle Sales Technician

Job Description

This position is responsible for explaining technical aspects of motorcycle repairs and customization through addition of parts and accessories to customers over the counter or via phone. The Retail Motorcycle Sales Technician will also provide support to the on-site installation shop.

Essential Duties and Responsibilities

* Provides professional and courteous customer service at all times.

* Processes sales orders and returns for parts and accessories over the telephone or in person.

* Assists customers with questions pertaining to fitment of parts purchased from the company and identifies appropriate parts required for repairs/desired modification.

* Installs aftermarket parts on customers' motorcycles post purchase.

* Processes/prepares responses to customer correspondence received through the Tech email port via the internet.

* Describes to customer specifications, parts and accessories offered through the catalog and other vendors.

* Completes any follow-up work required to ensure complete and accurate customer service and accurate installation.

* Maintains and updates technical knowledge of the latest parts, service updates, and accessories by reviewing industry periodicals and web sites.

* Uses computer to access customer records and enter/update appropriate customer information for the processing of sales orders.

* Sells Gold Club Memberships to customers.

* Provides technical support/training to non-technical sales staff.

* Assists other technicians and sales staff with projects and questions.

* Demonstrates flexibility in work schedule.