Office Assistant non

Starting pay based on experience and qualifications - position open until filled

• Answers incoming customer phone calls.
• Handles paratransit or dial-a-ride reservations.
• Provides route and schedule information to the public.
• Assists customers with Department or Division paperwork and/or other documents.
• Assists in the creation and distribution of agendas and packets of reports/attachments.
• Responds to requests for information and resolves questions and inquiries within the span of authority or refers to appropriate personnel.
• Assembles information and prepares documentation, letters or reports.
• Greets and directs the public.
• Inputs information into the computer system.
• Maintains and organizes files, records and office equipment and supplies.
• Monitors, updates and maintains calendar of events and meetings.
• Provides customer service, information and assistance to Town staff, visitors, and others having business with an assigned department or division.
• Purchases office supplies and materials for Department or Division.
• Receives, reads, sorts and distributes incoming and outgoing mail.

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Knowledge of customer service techniques and methods.
• Knowledge of file and records management practices and principles.
• Knowledge of personal computer hardware and software.
• Knowledge of Town and Department policies and procedures.
• Skill in transcribing, reviewing and proofreading documents and reports.
• Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision.
• Ability to follow verbal and written instructions.

• A High School diploma or GED.
• One (1) year experience in customer service, clerical and/or secretarial support.
• An equivalent combination of education and experience may be considered.

• Work is performed in an indoor environment.
• Regular, daily attendance is an essential function for this position.