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Lead Customer Advocacy & Resolution
Job in
Oro Valley, Pima County, Arizona, USA
Listed on 2026-07-24
Listing for:
Affirm
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Affirm is seeking a Customer Advocacy Lead to champion customer experiences by resolving complex complaints and leading a team of Customer Advocacy Associates.
The ideal candidate will have extensive people management experience, strong analytical skills, and a commitment to customer-centric solutions. Responsibilities include managing complaint operations, ensuring quality metrics, and driving cross-functional initiatives to improve customer outcomes.
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