Student Worker - University Financial Aid- Loan Repayment Support (NFWS​/FWS

Position Summary/

Purpose:

Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate.

• Handle inbound/outbound calls while providing excellent customer service
• Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
• Become well‑versed in student loan repayment and postponement options
• Be professional and discreet; maintain student confidentiality

Equipment required and provided by the University: laptop, monitor, mouse, and headset

Microsoft Suite, Loan Tracker, and Jabber

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to successfully multi‑task while navigating multiple systems
• Must have basic knowledge of Microsoft Office programs such as Outlook and Teams
• Willingness to work during breaks a plus

Hours of Operation are Monday – Friday: 8:00am-6:00pm, Arizona Time. The position is remote at your own location and must be within 30 miles of campus. Phoenix locals preferred.

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full‑time student in a Bachelor’s program or Master’s program
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
• Maintain good financial and academic (SAP) standing with the University

You may be subject to termination if you fall below the minimum requirements.

Minimum Wage

June 30, 2027

GCU’s Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ‑centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values. At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.