Director of Housekeeping - Hilton Tucson El Conquistador

Manages the operation of the housekeeping and laundry areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.

• Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.
• Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

• Internal: Guest Service:
  Communicate status of rooms, coordinate services, resolve problems.
• Engineering:
  Communicate anything needing repair.
• External: Guests:
  To provide service.
• Vendors:
  Order and receive supplies.

Education/

Experience:

High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Alcohol awareness certification as required by local or state government agency. Housekeeping certification as required by franchise.

• Interpersonal skills.
• Communication skills.
• Organizational ability.
• Computer skills.
• Attention to detail.
• Ability to motivate and direct others.

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• Will be exposed to and working with household chemicals.

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since supervising a group of employees and inspecting their work is the major responsibility of this position, Director of Housekeeping spends a significant amount of their workday listening and speaking.

A great deal of time is spent inspecting rooms and…