IT Services Supervisor

Overview

Job Title: IT Services Supervisor

Department: IT

Reports to: IT Services Director

Status/FLSA: Full-Time/Exempt

Location: Golder Ranch Fire District, Oro Valley, AZ 85737

Salary: Starting annual salary $82,756.41 - $90,112.54 plus benefits; salary dependent on qualifications, experience, and skillset.

• Leads and supervises IT personnel in day-to-day operations, including assigning work, establishing priorities, monitoring workload, and ensuring quality and efficiency of services and support.
• Develops and evaluates assigned personnel through performance management, coaching, mentorship, succession planning, and professional development initiatives.
• Collaborates with the IT Director and serves as a liaison between the IT Department and other departments to promote effective communication, collaboration, and customer service.
• Provide on-call support during non-business hours.
• Ensure technical priorities and established procedures are properly executed to meet organizational needs.
• Supervise staff by planning activities, workload, and projects; support staff through training and performance management.
• Provide advanced technical support, troubleshooting, and resolution for complex hardware, software, network, telecommunications, and system-related issues.
• Ensure reliability, security, and availability of local and wide area networks, telecommunications, wireless infrastructure, and related systems.
• Oversee backups and disaster recovery processes to support continuity of operations and recovery objectives.
• Maintain timely, professional responses to technical support requests and service interruptions.
• Assist with developing, coordinating, prioritizing, and managing projects, resource allocation, and operational initiatives.
• Maintain documentation related to network configuration, licensing, change management, and system performance.
• Manage technology-related contracts to ensure project compliance.
• Support forecasting, evaluating, and recommending technology solutions and infrastructure improvements.
• Develop, coordinate, or facilitate technology training and end-user support as needed.
• Pursue continuing education and technical training to maintain current knowledge of industry standards, cybersecurity practices, and operational needs.
• Perform other duties as assigned.

• Technical Systems and Infrastructure Expertise
• Leadership and Supervision
• Analytical Thinking and Problem Solving
• Cybersecurity and Risk Management
• Technology and Systems Proficiency
• Organization and Project Coordination
• Communication and Interpersonal Effectiveness
• Professionalism and Accountability
• Adaptability and Continuous Learning

• Bachelor’s degree in Information Technology or related field from an accredited college or university recognized by the U.S. Department of Education.
• Minimum of four (4) years of increasingly responsible IT experience.
• Minimum of two (2) years of leadership or supervisory experience in IT.
• Must possess and maintain a valid Arizona driver’s license with acceptable driving record.

• Public safety and/or public sector work experience.
• Wireless microwave experience.
• Active Directory administration for Windows.

• CompTIA Security+
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

• Repeating motions involving wrists, hands, and fingers.
• Verbal and electronic communication to exchange information while completing tasks.
• Mobility and ability to work in various environments, including tight or confined spaces.
• Staying in a stationary position for prolonged periods as needed.

• Business hours:
  Monday – Thursday, 7:00 am – 5:30 pm.
• On-call rotation; in-person position.

• First review of applications: 06/15/2026. If enough applications are received, posting will close. All contact with applicants will be via email; no walk-in applications accepted.
• Veterans’ Preference documentation requirements apply; see application details for required forms.
• Safety Sensitive position as designated by GRFD; includes policy on marijuana/metabolites testing.
• Selection process may include application screening, assessments, interviews, background checks, and drug screening.
• Golder Ranch Fire District is a Drug and Tobacco-Free Workplace and an Equal Opportunity Employer.