Public Safety Telecommunicator - Entry Level

This critical role serves as the vital communications link between the public needing help and emergency services response. As members of the public safety ecosystem, Public Safety Telecommunicators are typically the first point of contact when a person reaches out for help. This entails the ability to work independently in a high‑stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, triaging those requests for service, providing guidance and assistance to the public in life‑safety situations, and coordinating appropriate responses to high‑risk, high‑stress operations, with the objective of keeping all participants safe.

This position is skilled emergency service work that involves receiving emergency 911 and non‑emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and required support requirements.

The position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other Public Safety Telecommunicators. Public Safety Telecommunicators may assist in training, teaching and basic operational equipment management. The position requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility.

• Receive and respond to emergency and non‑emergency calls including enhanced 911, and non‑emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer‑aided dispatch (CAD) systems.
• Process and evaluate information received, prioritize calls and dispatch required units and/or agencies.
• Monitor and coordinate police unit activity and assignments via police radio frequencies.
• Maintain status and locations of public safety personnel.
• Operate a sophisticated workstation comprised of multiple computer systems, CAD software and geographic information systems (GIS), state and federal clearinghouses, call handling including teletypewriter (TTY) and text‑to‑911 sessions, as well as communications systems such as radio dispatch consoles and recording systems.
• Create and maintain automated or manual logs of public safety communications activity.
• Access and enter sensitive data in local/state/national databases as necessary for investigative purposes.
• Enter and maintain files for persons or property pending apprehension/recovery.
• Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keep informed of departmental regulations, policies and procedures.
• May assist in providing on‑the‑job training for Public Safety Telecommunicators and submit progress reports and evaluations on trainees.

• A high school diploma or GED.
• Must be 18 years or older.
• Successfully complete background investigation.
• Must be able to work on a rotating schedule, including nights, weekends, and holidays to ensure 24/7 coverage.
• Must be able to obtain and maintain the following licenses and certifications within six months of hire date:
  • Basic Telecommunicator Course
  • Criminal Justice Information Services (CJIS) Security Training
  • CJIS Terminal Operator Certificate
• Work is performed in an indoor environment.

• Knowledge of applicable City, state and Federal statutes, rules, ordinances, codes, regulations governing dispatching.
• Knowledge of City and Department policies and procedures.
• Knowledge of law enforcement records‑keeping activities and techniques.
• Ability to operate computers and related communication equipment utilizing a variety of software and operating systems/applications.
• Skill in quick decision making and correcting emergency situations.
• Skill in assessing, analyzing, identifying and implementing solutions to complex problems.
• Ability to follow verbal and written communication.
• Ability to establish and maintain effective working…