Executive Casino Host

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Players Club Oroville, CA, US

3 days ago Requisition

Develop and execute an overall cost-efficient player development program designed to meet the goals of guest satisfaction and increased play from current and future Club members. Host/Ambassador programs are to be integrated to retain and further develop high value players currently in our database while attracting new high value customers to the property. Own all aspects of strategic relationships with a specific group of VIP players.

Develop a lasting, growth-oriented relationship with each assigned guest through a combination of in-person and over the phone sales activities.

• Under the guidance of the Director of Marketing, Marketing Manager and Chief Financial Officer develops the key metrics of measurement of matching rewards program to individual players as well as targeted groups to assure proper ROI percentage results.
• Through analysis, identify calendar opportunities to capitalize on promotions, programs and player offers.
• Maintain ongoing reporting of player and group (tier) activity levels. Develop play trends considering seasonality and year-over-year comparisons that will allow the decision to increase or reduce offers.
• Report quarterly year over year results of Hosting and Ambassador Program as well as recommend changes in staffing to accomplish goals.
• Develop and manage the Host/Ambassador Program to include strong on-property communications of floor player recognition programs, player events, along with specific measurement objectives.
• Establish goals, manage and monitor the individual progress and success of the Host/Ambassador Program.
• Develop rapport with higher rated players while developing a tool box of guest benefits and amenities to increase business levels from key players – including outings, special events and player events designed to increase revenue/theoretical win while strengthening player loyalty.
• Participate in the budgets and the review process used to determine effectiveness and profitability of all Player Development programs of Gold Country Casino against those budgets.
• Develop and manage all player data reports including activity related to revenue/theoretical win generation.
• Prepare and distribute daily and weekly reports for the Director of Marketing and Marketing Manager.
• Assist in overseeing the setup of all VIP and Showroom events, including managing and scheduling appropriate Player Development staff for such events.
• Attending and contributing at weekly divisional meeting and other Gold Country Casino meetings as needed.
• Generate casino revenue from players to maximize existing revenue streams, utilizing our active databases and implementing creative marketing programs.
• Work closely with Ambassadors to ensure the proper upward mobility of guest in our tiered customer loyalty program.
• Communicate with guests via telephone, email or in person in an efficient manner.
• Coordinate guest reservations for restaurants, events, and hotel accommodations to ensure the best guest experience possible.
• Build loyalty among valued VIP customers by effectively utilizing marketing and upscale sales techniques.
• Authorize PBT and Comps for premium guests using a personal knowledge of the customer’s gambling background.
• Assist the Marketing Director with business development programs to increase guest visits.
• Resolve customer complaints and issues effectively using discernment and escalating concerns as appropriate.
• Maintain player database and monitor player visits, spending and preferences, to tailor marketing campaigns (including…