Customer Support Specialist - Ventrac

Customer Support Specialist I - Ventrac

Sponsorship:

* Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Who Are We:

Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces.

#LI-Ventrac

Your Opportunity:

The Customer Support Specialist is responsible for supporting the order sales department with project facilitation, account management, phone & email inquiries, and order processing. This colleague will operate as a cross-functional team player with a variety of responsibilities and tasks.

Work Location:

* This opportunity is based out of Orrville, Ohio. The current team works 5-days on campus. Fully remote is not available for this opportunity.

* Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.

What Will You Do?

Key Responsibilities:

In order to grow and build a successful career with The Toro Company, you will be responsible for:

* Coordinate order management to meet both international and domestic customers (processing web orders, creating picklists, scheduling shipments).

* Answering phone calls and emails regarding customer inquiries, parts specification and availability while delivering a positive relationship-based approach to customer interactions.

* Process product registrations; identify and correct errors

* Facilitate new dealer onboarding, renewal of UCCs, and commercial dealer agreements.

* Perform inventory warehouse transfer requests.

* Monitor and release backorders.

* Assist with creating price lists.

* Work as a team to help meet department goals and objectives

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

* High school diploma, or GED equivalent required.

* 2+ years experience in customer service, preferably in a manufacturing setting required.

* Successfully demonstrate strong written and verbal communication skills, including phone communication skills.

* Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance.

* Exhibit initiative and be a team player who supports company objectives and culture.

* Ability to read, understand and interpret mechanical and operational information correctly.

* Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience.

Preferred:

* Bachelor's degree in Business, Marketing, Supply Chain is preferred.

* Prior experience with Microsoft Suite, SAP preferred.

* Advanced product knowledge with tractor equipment, accessories, and components preferred.

* 1+ years of shipping experience preferred.

* 1-3 years of applicable work experience preferred.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

* Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment.

* Location - Located in the heart of Orrville, a small town with a busy manufacturing industry, we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel.

* Onsite amenities - With two onsite cafes and large break rooms, we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have…