JR IT Systems Support Specialist In-person

• Job Category Information Technology
• Employee Type Exempt

• Provide technical support and resolution for end-user and operational issues, applying structured troubleshooting and independent problem-solving
• Support office and plant-floor computing environments with an emphasis on system reliability and minimal production disruption
• Analyze recurring issues and recommend improvements to reduce downtime and improve stability
• Prioritize and respond to incidents that impact manufacturing operations and business continuity

• Administer and maintain Microsoft 365 services, including Exchange Online, Teams, One Drive, and Share Point
• Manage Microsoft 365 tenant configuration, licensing, and security settings
• Plan and execute mailbox migrations and tenant-to-tenant Microsoft 365 migrations, including coordination, validation, and post-migration support
• Administer Active Directory, including user accounts, group membership, permissions, and Group Policy
• Oversee onboarding and offboarding processes to ensure appropriate access and security controls

• Provide Tier 1–2 functional and technical support for ERP systems supporting manufacturing, inventory, and finance
• Partner with operations, engineering, and finance teams to troubleshoot system and data issues
• Assist with ERP access management, basic configuration support, and coordination with internal or external ERP administrators
• Support manufacturing technology peripherals such as barcode scanners, label printers, and shared production terminals

• Support system lifecycle activities including workstation provisioning, imaging, patching, and upgrades
• Maintain technical documentation, procedures, and standards to support knowledge sharing within the IT team
• Apply IT security best practices related to identity management, access control, and data protection
• Participate in audits, compliance activities, and policy enforcement efforts
• Contribute to ongoing initiatives to improve IT processes, system reliability, and manufacturing technology effectiveness

• 2+ years of experience in an IT support, systems support, or technical operations role
• Strong troubleshooting skills in Windows-based environments with the ability to work independently
• Hands‑on experience administering Microsoft 365
• Experience supporting email migrations and Microsoft 365 tenant‑to‑tenant migrations
• Working knowledge of Active Directory
• Understanding of networking fundamentals (LAN/WAN, DNS, DHCP, printing)
• Ability to operate effectively in a fast‑paced manufacturing environment
• Strong communication skills and professional judgment when supporting business users

• Experience supporting ERP systems in a manufacturing environment (SAP, Oracle, Microsoft Dynamics, Infor, Net Suite, or similar)
• Familiarity with manufacturing processes, shop‑floor operations, or production scheduling
• Basic Power Shell or scripting experience
• Relevant technical certifications (Microsoft, CompTIA, or similar)

• Combination of office and manufacturing floor support
• Role requires flexibility to support operational priorities and critical production needs
• Participation in after‑hours support or on‑call rotation as required to ensure system availability
• Ability to handle IT equipment and perform hands‑on technical work

We are seeking a junior‑level IT professional to support and enhance the technology environment of a manufacturing organization. This role is designed for an early‑career professional with a strong technical foundation who is ready to take increasing ownership of systems, contribute to projects, and grow within a collaborative IT team. The position supports both corporate and plant operations and plays a key role in maintaining system availability, reliability, and continuous improvement.

The IT department operates as a lean, highly collaborative team, requiring a team‑first mindset, adaptability, and an willingness to cross‑train and contribute across technologies. The ideal candidate understands the critical nature of manufacturing uptime, applies sound technical judgment, and has experience supporting Microsoft 365 tenant administration, including email and tenant migrations. Experience with ERP systems in a manufacturing environment is highly desirable.