Analyst, IS Business Analysis – Marketing Operations

Responsibilities

• Support the Run Model
• Support day-to-day operations of automations, integrations, and SaaS platforms
• Participate in support activities including incident triage, ticket resolution, and business support requests
• Follow established prioritization and escalation processes when handling support issues
• Assist in maintaining service stability by identifying issues and escalating risks appropriately
• Contribute to reducing recurring issues through documentation and continuous improvement
• Maintain and update Standard Operating Procedures (SOPs) and knowledge base content
• Partner with senior analysts and stakeholders to gather and document business and functional requirements
• Support creation of deliverables such as process flows, requirements documentation, and test cases
• Help translate business needs into clearly defined requirements for technical teams
• Participate in testing efforts, including executing test cases and documenting results
• Assist with small enhancements or project work streams under guidance
• Provide operational and functional support across SaaS tools and integrations including things like Snap Logic, Power Automate, Copilot Agent Development and prompt engineering
• Work with technical team members to troubleshoot and resolve system issues
• Assist in basic configuration, monitoring, and validation of integrations and automation workflows
• Escalate complex issues to senior team members or vendors when appropriate
• Learn platform capabilities, data flows, and integration dependencies
• Identify opportunities to reduce complexity, standardize processes, and improve system reliability
• Suggest improvements based on recurring support issues or inefficiencies
• Contribute to automation and process optimization efforts where possible
• Participate in retrospectives or team discussions to capture learnings and improve outcomes
• Develop working relationships with business stakeholders and IS team members
• Seek to understand business processes, systems, and data flows
• Provide responsive, customer-focused support to end users
• Actively seek guidance and feedback to improve performance and skills

• Exposure to business, technology, or analytics through education, internship, or early career experience
• Familiarity with documenting processes, requirements, or technical workflows
• Demonstrated ability to learn new tools, systems, or technologies
• Communicate clearly with both technical and non-technical audiences
• Follow defined processes while identifying opportunities for improvement
• Manage multiple tasks with direction and guidance
• Troubleshoot basic issues and escalte appropriately
• Work effectively in a team-oriented environment
• Curious and eager to learn new systems, tools, and business processes
• Strong customer service mindset with ownership of work
• Detail-oriented and committed to delivering quality outputs
• Proactive in asking questions and seeking guidance
• Collaborative and values strong working relationships