Director, Customer Supply Chain Initiatives - U.S. Retail

Your Opportunity as the Director, Customer Supply Chain Initiatives - U.S. Retail

Location:

Orrville, Corporate Offices

Work Arrangements:
Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

• Provide both strategic and tactical leadership through managers and provides direction for the overall management of our Customer Logistics Teams. Empowers a continuous improvement mindset and analysis that can drive key decisions at all levels of our organization. Continually focus on the future organizational design and customer account structure needed to support our company’s growth targets and the needs of the individual SBAs.
• Develop the skills and knowledge of the team to ensure service excellence is delivered to both our internal and external customers while also enabling harmonized processes and recommendations across our customer accounts as needed and appropriate.
• Recommend and execute personnel actions, such as hiring, performance evaluations, promotions, organizational design, succession planning, and salary administration.
• Develop budget recommendations and make operational decisions to execute against this financial plan. Implement financial decisions as needed to support corporate direction and enable a synergy pipeline for top‑line growth across our customer accounts and bottom‑line synergy savings across our supply chain and cost‑to‑serve model.
• Develop future supply chain leaders through career path planning and execution and cross‑functional purposeful assignments as appropriate.
• Empower team members to work together and make decisions internally, cross‑functionally across our supply chain and commercial teams and externally with our customers, providing guidance and support as required.
• Foster an environment that reflects company culture and encourages new ideas and innovation. Serve as a role model for our departmental climate and corporate culture.

• Lead and develop plans to execute day‑to‑day order fulfillment and customer inventory analysis with a focus on service excellence and data analysis.
• Identify and promote strategic opportunities by assimilating vast and often disparate information in a timely manner to make recommendations to the Supply Chain, SBA and Sales Leadership Teams to take action.
• Support the activities of the Customer Logistics Team and is accountable to achieve Key Performance Indicators (KPIs) across all teams while delivering a high level of service at optimum cost to customers.
• Serve as a key liaison between both internal and external constituents.
• Drive key supply chain activities in acquisition integrations and special projects and other strategic initiatives, with a focus on timely completion of key milestones.
• Build and leverage internal partnerships to deliver short and long‑term business goals.
• Propose and implement improvement opportunities (IOs) intended to advance standard operating procedures, performance, and overall efficiencies.
• Promote and reinforce our Customer Logistics Strategic Plans and Tactics.
• Actively drive customer logistics strategic opportunities on key SBA projects and bring end‑to‑end supply chain expertise across our JMS and customer supply chain networks to these initiatives. Promote these opportunities with Sales and the SBA leadership teams.
• Understand the complexities of our key customers’ and distributor supply chains and how best to address their unique challenges.
• Results of actions or behaviors with customers could have serious repercussions for a portion of a single SBA or function.

• Provide strategic direction and input on Supply Chain Programs. This may include, but is not limited to, developing programs to meet unique customer requirements, staying abreast of industry initiatives and trends, and identifying opportunities that benefit the customer while supporting corporate growth objectives.
• Meet directly with customers as needed to share cost/benefit analysis for programs such as plant direct shipments, transportation opportunities,…