Project Lead, Marketing Operations

Responsibilities

• Manage MOPs Program
• Help manage the full body of work across Marketing Operations & IS, not just individual projects
• Maintain visibility into what’s happening across initiatives, work streams, and priorities
• Identify cross‑project dependencies, risks, and capacity constraints and surface them early
• Keep the Senior Manager informed of progress, risks, and tradeoffs; elevate issues when decisions or intervention are needed
• Help create clarity when priorities compete and work becomes complex
• Reinforce accountability for commitments, timelines, and next steps across the team
• Lead medium and large projects
• Own end‑to‑end delivery of assigned projects, from planning through execution and close‑out
• Define scope, milestones, timelines, roles, and dependencies in partnership with stakeholders
• Manage project execution across people, process, and technology, including managing budget and costs
• Track and actively manage risks, issues, assumptions, and dependencies (RAID)
• Ensure projects deliver agreed‑upon outcomes on time and within scope and budget, following change control where appropriate
• Facilitate productive project meetings and decision‑making forums
• Work effectively with external vendors and partners when needed
• Translate both complex technical and business‑focused project details into clear, actionable updates for both leadership and delivery teams
• Set and manage expectations with stakeholders across Marketing, IS, and partner teams
• Appropriately engage cross‑functional leadership
• Identify when work is at risk and escape appropriately—before issues become failures
• Support decision‑making by clearly framing options, tradeoffs, and recommendations
• Enable strong execution and continuous improvement
• Model high standards of execution, clarity, and follow‑through
• Coach and mentor team members
• Encourage consistent use of agreed‑upon project management and delivery practices (includes waterfall, agile and hybrid)
• Capture learnings from projects and help apply them to future work
• Support change management, communications, or training activities as needed to ensure successful adoption
• Look for opportunities to improve how the team plans, tracks, and executes work over time

• 5+ years of experience leading or coordinating complex projects, ideally in technology‑enabled or marketing‑adjacent environments
• Experience managing medium to large initiatives with multiple stakeholders and dependencies
• Comfort working across both business and technical teams
• Experience partnering with vendors or external delivery teams
• Strong organizational skills and the ability to keep multiple work streams moving at once
• Clear, confident communicator—able to tailor messages up, down, and across the organization
• Practical problem solver who can navigate ambiguity and make progress without perfect information
• Ability to influence and work through others and help teams stay aligned and accountable
• Solid understanding of project management fundamentals and delivery disciplines (Waterfall, Agile, or hybrid)
• Comfortable using structure and process as tools—not bureaucracy
• Proactive, self‑directed, and comfortable taking ownership
• Calm and steady under pressure; able to spot risk early and act on it
• Curious about the business and motivated to understand how work connects to outcomes
• Collaborative, respectful, and inclusive in how you work with others
• Willing to challenge when needed—and open to being challenged in return
• Looks for the good in others and listens with full attention
• Brings a sense of humor and a healthy work-life balance.