Service Manager

HVAC Service Manager

Experience

Required:

4-7 Years of Residential HVAC Experience (Tech background required)

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.

This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

• Take Ownership of Margins:
  Lead the strategic drive to increase departmental service margins while improving service quality and margin.

• Financial & KPI Analytics:
  Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.

• Master the Dispatch Board:
  Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.

• Eliminate Unnecessary Overtime:
  Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.

• Be the Technical Support Line:
  Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.

• Conduct Field Ride-Alongs:
  Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.

• Training & Continuous
  
  Education:
  
  Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.

• Build Rapport & Culture:
  Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.

• Ensure Accurate Truck Stocking:
  Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.

• Manage Tech Purchasing:
  Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

• 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.

• Software Fluency:
  Must be fluent in Service Titan and highly tech-savvy across modern trade management tools.

• Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.

• Financial & Operational Acumen:
  Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.

• People Leader:
  Strong communication skills with a track record of building team trust and driving technician growth.

• Valid driver’s license with a clean driving record.

We believe in rewarding leaders who take ownership and drive measurable results:

• Competitive Compensation: $85,000 – $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (OTE: 95,+)

• Insurance:
  Health, Dental, and Vision insurance options available after 90 days.

• Time Off:
  Paid Time Off (PTO) and company-observed paid holidays.

• Tech Package:
  Company-provided smartphone, tablet, and management tools.

• Growth:
  Ongoing executive coaching and professional development.

Aire Serv of NE Ohio is an equal opportunity employer.