Volunteer & Guest Experience Specialist-WAYNE

The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values – compassion, collaboration, service, integrity, inclusion and innovation.

The Volunteer and Guest Experience Specialist – Wayne County Campus works in a fast-paced, dynamic environment and plays a vital role in shaping how people experience the Foodbank from the moment they walk through our doors. This position leads the volunteer recruitment, scheduling and stewardship for the Wayne County Campus while ensuring every volunteer, guest and partner is welcomed with warmth, professionalism and care.

Serving as a relationship-builder and key on-site resource for the Wayne County Campus
, primary responsibilities include managing front desk operations; answering incoming calls and directing inquiries to the appropriate department; coordinating meeting space requests and tours; greeting and directing network partners; receiving and receipting food and fund donations; and collaborating across departments to create a gold-star experience reflective of the Foodbank's mission and values.

The schedule is primarily Monday through Friday, 8:00am – 4pm, with occasional scheduled evening and weekend responsibilities. Collaboration across departments and a high degree of confidentiality, initiative, flexibility, dependability and independent decision-making are essential for success in this position.
Salary range; $49,920 - $54,080 based upon experience.

The Wayne County Campus will be the primary work location
, with occasional support at the Akron Main Campus and Stark Campus as needed.

• Welcome all volunteers and guests with warmth and professionalism, collaborating with Foodbank staff to ensure neighbors, volunteers, vendors, network partners, outside groups and other visitors receive an exceptional first impression and gold-star experience.
• Proactively identify volunteer needs and recruit, schedule and steward volunteers, with primary responsibility for meeting the ongoing needs of the Wayne County Campus. Ensure sufficient volunteer participation to support priority operational needs, including the production of approximately 1,700 CSFP boxer per month.
• Develop and implement targeted recruitment strategies for additional Wayne County volunteer needs, including special events and campus-specific opportunities such as the Wayne County Pop-Up Pantry, pollinator garden and other emerging initiatives.
• Cultivate and steward volunteer relationships to strengthen engagement, retention and participation in programs such as the Can-Do-Crew. Collaborate with Fund Development staff to identify volunteers who may have an interest in deeper engagement with the Foodbank, including philanthropic support.
• Manage individual and group volunteer scheduling based on program needs, capacity and established parameters. Provide timely communication, instructions and other information volunteers need before their scheduled service
• Manage volunteer applications, records and activity using the current volunteer management system (currently Volgistics), including reviewing and approving applications, maintaining accurate volunteer profiles, supporting check-in and check-out, and ensuring accurate tracking of volunteer activity.
• Communicate special or high-profile volunteer and guest visits to appropriate Foodbank staff, including Executive Leadership when applicable, to ensure awareness and preparedness.
• Collaborate regularly with Volunteer Center and Operations staff to maintain alignment around volunteer needs, available projects, scheduling, guest activity and other relevant Wayne County Campus operations.
• Plan and help coordinate Wayne County Campus volunteer engagement and recognition activities, including Thanks Gathering, Volunteer Appreciation Month, Hunger Action Month, theme nights, Volunteer(s) of the Year and other special initiatives.
• Coordinate with the Warehouse Assistant Manager regarding the cleanliness, organization and upkeep of common areas, including the lobby, commons, collaboration space, kitchen and conference rooms.
• Manage outside requests for Foodbank meeting space and tours, coordinating room setup, equipment and other relevant details. Engage additional Foodbank staff as needed to successfully fulfill requests.
• Collaborate with Community Engagement staff to represent the Foodbank in Wayne County including…