Enrolment Services Coordinator - Limited Term

Enrolment Services Coordinator - Limited Term
Tracking Code:  req
2175

Faculty/Department:  Office of the Registrar

Number of Positions:  1

Appointment Type:  Limited Term 19 months

Hours of Work:  35 hours per week

Salary Range:  Level 7
- Starting Salary, Step 1 $ 70,997

Posting Date:  August 4, 2026

Closing Date:  August 11, 2026(11:59 pm EST)

Job Summary
As one of the first points of contact for Ontario Tech, the Enrolment Services Coordinator will provide high quality service to a variety of stakeholders in the areas of admissions, student records and registration, student accounts and financial aid. The Coordinator will play an imperative role in prospect management and assisting with Ontario Tech 's retention goals by collecting information, maintaining student information systems, and reporting on data collected from prospective and current students.

Specialized Customer Service

Creates a centralized student communication hub & provides specialized customer service in several modes, including but not limited to email, phone, online chat and in-person interactions

Troubleshoots student issues, identifies, and analyzes any student escalations, and provides accurate solutions or referrals to management or area experts

Responds to and resolves student requests for information about their student records

Provides functional support for all registration departments including OSAP processing, communications, registrarial functions, admissions and records

Liaises with other departments and faculties to ensure the department has correct information

OSAP Administration-Financial Aid

Analyzes, assesses, and interprets students' OSAP files and provides information and advice to current and prospective students on eligibility for full and part-time OSAP loans

Processes application documentation and changes on multiple systems
-Banner, OSAP Portal, including manual confirmation of enrolments as required

Investigates and resolves problems relating to current or past OSAP loans, referring complex files to the correct internal or external contact

Refers students to Financial Aid Officers or Student Awards Officers through assessment and provides students with correct documents to attend the meeting

Analyzes students' OSAP and tuition accounts to see student’s eligibility for deferments

Enrolment Services

Ensures that all students receive appropriate registration and important information in a variety of formats that meets the needs of the student and broader community

Monitors, troubleshoots, resolves, and/or escalates irregular registration and deposit payment issues to management and/or IT

Provides support to the students on a variety of registration and records related topics, including but not limited to adding and dropping courses, convocation, tax documentation, enrolment verification, specialized letters, transcripts, important dates and deadlines, etc.

Responsible for generating important student documentation including but limited to, specialized letters, T2202 and 3rd party verifications

Pulls, analyzes, and organizes data analytics on call performance (Five9), student traffic (QLess), email traffic (Salesforce), survey feedback, etc., and disseminates to required stakeholders

Admissions

Responds to prospective students and maintains thorough knowledge and communication, via in person, telephone, and email (information regarding program offerings and degree requirements for all Ontario Tech programs and courses)

Briefly outlines the potential educational perspective of each degree, when required

Liaises with the Admissions team to provide accurate and timely information to students

Other Enrolment Services functions

Communicates with students on the status of their student account and answers questions pertaining to outstanding balances and future funding entitlements

Creates and emails various groups of students with detailed information regarding program registration and university services, administrative units, and policies by following strict deadlines

Creates and maintains important registration documents by consulting with Associate Registrar and other administrative units (academic advising, student life, student…