Job Description & How to Apply Below
Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
About The Team About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems
Responsibilities Review and process documentation for insurance and remarketing customers
Process incoming salvage titles from multiple states and set for sale
Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
Provides a variety of customer support services through the mail, email, telephone and direct personal contact
Reviews and enters in title work for all customers
Completes application to transfer title ownership
Enters information from titles received from the state into the IAA operating system
Stays current with title/salvage laws in multiple states
Responds to customer questions, complaints and requests
Resolves problems encountered in the effort to transfer title ownership
Performs word processing assignments, filing and related clerical duties
Follows well-established procedures and under close direction of supervisor
Assists with other office functions as needed
Immediately reports all violations of company policy to a supervisor or manager
Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures
Develop employees as part of a progression plan
Maintain a culture of responsibility, accountability, integrity, and execution across span of control
Other duties as assigned per management
Qualifications 1-2 years State/National title processing experience
2-3 Years Previous knowledge in title and salvage title requirements
Maintaining customer databases
Proficient in MS Office Suite;
Outlook, Word, Excel, Power Point
Typical Field Office Environment
This position is to fill an existing vacancy.
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