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Business Unit Manager
Full Time - Salaried Senior Management Guelph, ON, CA
30+ days ago
Requisition
GENERAL SUMMARY
We are seeking an experienced and hands‑on Operations Manager to lead daily operations for a growing industrial business serving customers in the crane, rigging, heavy lift, and industrial equipment markets. This role is responsible for overseeing operational performance, driving process improvements, supporting commercial growth initiatives, and ensuring exceptional customer service across the organization.
The ideal candidate will bring a strong operational leadership background combined with commercial sales experience within the crane, rigging, lifting, or heavy industrial equipment industry. This individual must be comfortable working in a fast‑paced small business environment where collaboration, accountability, and adaptability are critical to success.
PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Operations & Leadership
Oversee daily business operations including production coordination, inventory management, scheduling, logistics, and customer support activities.
Lead and develop operational staff while promoting a culture of safety, accountability, and continuous improvement.
Establish and monitor operational KPIs to improve efficiency, profitability, and customer satisfaction.
Coordinate cross‑functional activities between sales, operations, engineering, purchasing, and service teams.
Identify process improvement opportunities and implement operational best practices.
Ensure compliance with company policies, safety standards, and applicable industry regulations.
Commercial & Customer Support
Support business development initiatives and maintain strong relationships with key customers and strategic accounts.
Assist in preparing quotations, reviewing contracts, and supporting project execution from order entry through delivery.
Collaborate with the sales team to identify growth opportunities within existing and new markets.
Serve as a technical and commercial resource for customers involving lifting, rigging, crane, or heavy equipment applications.
Participate in customer visits, trade shows, and industry networking opportunities as needed.
Financial & Business Management
Assist with budgeting, forecasting, and operational cost management.
Monitor inventory levels, vendor relationships, and purchasing activities to ensure cost-effective operations.
Support company leadership with strategic planning and operational decision‑making.
Drive operational efficiencies that improve margins and overall business performance.
The above listed responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or duties required. Employee will be expected to perform other duties as assigned.
SKILLS
Operational leadership and team management
Project coordination and execution
Inventory control and supply chain coordination
Budgeting and cost management
Process improvement and problem‑solving
Vendor and supplier management
Contract and quotation review
Strong negotiation and communication skills
Ability to read technical drawings and specifications preferred
Time management and organizational skills
Safety and compliance awareness in industrial environments
EDUCATION AND EXPERIENCE
5-10 years of operational leadership experience in an industrial, crane, rigging, lifting, heavy equipment, or related environment
Strong commercial sales or customer‑facing experience within industrial markets
Working knowledge of crane operations, rigging equipment, lifting systems, hydraulic equipment, or heavy industrial applications preferred
Proven ability to manage multiple priorities in a small business environment
Experience with ERP/MRP systems and operational reporting preferred
Proficient with Microsoft Office Suite
Bachelor’s degree in Business, Operations, Engineering, or related field preferred; equivalent industry experience will also be considered
PHYSICAL DEMANDS
Wh…
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