Personal Banking Associate

Elevate your banking career with this Personal Banking Associate position in Oshawa, Ontario. Engage customers with banking solutions, digital education, and service resolutions while enhancing their banking experience.

This role within Personal & Commercial Banking involves assisting customers daily with advice and transactions. You'll play a key role in connecting customers with the right solutions, promoting confidence in digital banking, and supporting frontline staff with various transactions. A focus on operational excellence and customer service is essential for success in this position.

Key Responsibilities:

• Engage customers with day-to-day banking advice

• Educate clients on mobile, ATM, and online banking

• Resolve critical issues and report to management

• Recommend process improvements for better customer service

• Ensure documentation meets business intentions

Requirements:

• High School diploma and/or 1+ years experience

• Must obtain Investment Funds Canada (IFC) within 6 months

• Proficiency in MS Office and branch software

• Strong organizational and time-management skills

• Excellent communication skills to connect effectively

Bring your customer service expertise and problem-solving skills to enhance the banking experience in Oshawa.
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