Manager of Guest Experience Guelph

Lead the Guest Experience as Manager at Kelseys in Guelph. Oversee operations while ensuring every guest leaves satisfied and happy.

As the Manager of Guest Experience, you will play a pivotal role within Kelseys, combining operational management with guest service excellence. You are responsible for the daily management of restaurant activities, working towards achieving your Restaurant Leader Certification. Collaborate with the General Manager to monitor key financials and KPIs while fostering a dynamic environment for staff development.

Key Responsibilities:

• Ensure restaurant operations align with brand expectations

• Oversee both kitchen and dining room activities

• Drive financial performance alongside the management team

• Cultivate an environment focused on guest satisfaction

• Lead training initiatives for team member development

Requirements:

• Post-secondary education preferred in Hospitality or Business

• A passion for enhancing guest experiences

• Proven abilities in decision-making and operations

• Strong focus on collaboration and communication

• Integrity in fostering a diverse workplace culture

Promote a superior guest experience while advancing your career at Kelseys in Guelph.
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