Operations Manager - Wellness Spa Whitby

Location: Whitby

Become the Operations Manager at Thermea Spa Village Whitby, focusing on enriching guest experiences in a tranquil spa setting. Lead through exceptional service while managing a dedicated team.

This full-time operation management role involves overseeing guest services and ensuring all interactions reflect our commitment to wellness. Reporting to the Assistant Director of Operations, you'll communicate with various departments, manage performance, and enforce hospitality standards. Your leadership will directly impact the guest experience, fostering a culture of care and excellence.

Key Responsibilities:

• Manage daily operations ensuring high service standards

• Follow up on guest feedback and enhance experiences

• Lead regular site walks and staff engagement initiatives

• Monitor guest services and oversee operational reporting

• Conduct training and mentoring for team members

Requirements:

• College diploma in tourism or hospitality preferred

• Minimum five years in relevant industry

• Strong leadership experience required

• Proficient in MS Office tools

• Excellent organizational and planning abilities

Shape a unique guest experience and promote wellness leadership at Thermea Spa Village Whitby.