Front Desk Agent

If you are a friendly and customer-oriented individual with a passion for hospitality, we would love to hear from you. to join our team as a Front Desk Clerk/Night Auditor.

Shifts
Shifts can vary:
7:30am-3:30pm
3:30pm-11:30pm

• Responsibilities Include
• Greet and check-in guests in a friendly and professional manner
• Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints
• Handle guest requests for information, such as directions or recommendations for local attractions
• Operate the hotel phone system, transferring calls and taking messages accurately
• Assist with the night audit process, including reconciling accounts and preparing reports
  
  Maintain a clean and organized front desk area
• Excellent phone etiquette and interpersonal skills
• Requirements
• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Strong communication skills, both verbal and written
• Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests
• Familiarity with front desk operations and hotel procedures is preferred
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Please note that this position may require working evening or overnight shifts.
• Application Questions
• Do you require an employer sponsorship in order to be eligible to work in Canada?
• Do you have an open availability?
• Do you have reliable transportation to get to work other than transit services?
• Do you currently reside in Lloydminster?

Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement, and always being counted on to make guests feel welcome, comfortable, safe, and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for.

This means upholding our Values of:

Work Ethic - Together we are ready, eager, and dedicated.
Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
Integrity - We are honest, responsible, and trusted.
Fairness - We have a shared respect and value for all people.
Growth - We strive towards progressive improvement, advancement, and innovation.

Please note that this position may require working evening or overnight shifts.

Job Types: Part-time, Permanent

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care