Front Desk Agent NOC

Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests.
35-40 hours per week
Vacancy: 2

Job Tasks:

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Responsibilities:

• Ensure Front Desk is clean and clutter free at all times
• Ensure our guests feel welcome and respected
• Perform duties assigned efficiently
• Operate Front Desk with minimal supervision
• Keep personal and guest safety at top of mind at all times
• Reliably report all inconsistencies in financial reports to management
• Maintain a professional and tidy personal appearance

Physical Demands:

• Must be able to stand and exert well-paced mobility for up to 6 hours in length
• Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
• Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

• Grade 12 or higher. Preference will be given to candidates with higher education
• Certificate of hospitality management an asset
• Knowledge of safe work procedures and guest conflict resolution
• Basic knowledge of customer service procedures such as journey mapping
• Ability to work in a team and efficiently communicate between departments