Product Support Manager

Location:

Southwestern Ontario hybrid position (candidates based in the region or open to relocating are encouraged to apply)

PRODUCT SUPPORT MANAGER- FARM/CONSTRUCTION MACHINERY AND EQUIPMENT
Grasslands Recruitment Specialists is recruiting a full‑time, hybrid Product Support Manager for an growing multi‑location full‑service farm, light construction, and lawn and garden equipment dealership serving Southwestern Ontario. They represent major lines of farm and construction equipment including power units and implements, as well as many key short lines. The business employs a great group of people, many that have 20 plus years of experience in the industry.

This experience allows for excellent customer service and a great customer experience.

Our client continues to build the most established and credible team in the agricultural and construction equipment industry, leading in providing excellent customer experiences and exceptional products. This newly created position of Product Support Manager is a key member of the senior leadership team, and the position will support their desired results.

The primary focus of this aftermarket management position is to travel between and review daily and monthly performance metrics with Parts and Service Managers from each location, implementing strategies to meet and exceed market share and profitability targets. This includes revision of SOPs and normalization of key practices across the locations. This new role is a tremendous opportunity to become a key member of a dedicated management team set on providing excellent customer service experiences.

This Product Support Manager earns a base salary of $ + /year DOE, plus KPI‑based variable opportunity, company vehicle, benefits, matching pension, and more, including the opportunity to grow with the company. If this sounds like the role you have been looking for, do not wait—apply today!

ABOUT GRASSLANDS RECRUITMENT SPECIALISTS
We are a recruiting company that has been connecting Canadian agriculture since 1996. With well over 80 years of combined experience in the industry, we provide specialized recruiting services for our clients. Our focus is to find the best candidate for our client employers and the perfect opportunity for career seekers. As a search firm, we have dedicated our resources to being an integral part of the continued growth and diversity of the Canadian agricultural economy.

Our team is strategically placed throughout the Canadian labor market—understanding the needs of national and international agribusiness employers. We take the time to understand individuals’ career aspirations, and then work to match them with our clients’ opportunities. We are not algorithms; we are people helping people!

ABOUT OUR CLIENT
Our client has a successful 100+ year history in the marketplace, and the growth‑oriented leadership team is evolving the business to be an industry leader with new, clean modern facilities—2 locations are newly constructed, and the third location’s reconstruction is in the planning stages. These well‑located facilities have enabled our client to become a leading supplier in their trading area, enjoying significant market share.

They are proud to carry a large selection of new and pre‑owned inventory. When customers are ready to invest in their new agricultural or construction equipment, our client’s friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure their customer’s experience is outstanding, from assisting during the selection process to ongoing maintenance and customization. They value the opportunity to create a long‑term relationship with customers, and they do that by providing the best customer service available.

Our client is passionate about the people they serve and the equipment they sell. Because of this, they go the extra mile to get to know their products and to serve their valued customers. They call this their branded “Equipment Benefit”, and they can’t wait to share it with customers.

Our client’s team goes through extensive factory training so that they may provide customers with the knowledge they need to make an educated…