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Job Description & How to Apply Below
Vacancy: Regular Full-Time Manager, Community Support Services
Job : J
Location:
Oshawa Senior Community Centres 55+ (OSCC 55+)
Reporting to the Executive Director, Oshawa Senior Community Centres, the Manager, Community Support Services oversees the delivery of Community Support Services programs and volunteer services to the clients of the Oshawa Senior Community Centres 55+ (OSCC 55+).
The Manager, Community Support Services, provides leadership and operational support to service teams and community partners, promoting OSCC 55+ services through collaboration, information sharing, and participation in meetings and training.
Responsibilities
Oversee the planning, implementation, delivery, and continuous improvement of community support service programs, including the Adult Day Program, foot care, transportation, peer mentoring, meal services, physiotherapy, exercise and fall prevention, information seminars, wellness clinics, and volunteer services
Monitor service operations to ensure compliance with applicable legislation, regulatory requirements, and professional standards
Manage Adult Day Program operations, including scheduling, activity calendars and programming, protocols, and appropriate staff-to-client ratios
Oversee meal services in branch cafeterias, ensuring food safety compliance, quality standards, and appropriate menu and dietary options
Manage the foot care program, ensuring audits are completed and infection prevention and control standards are maintained
Oversee quality assurance activities for wellness and information services by maintaining the community resources database and ensuring contracted health service providers meet contractual obligations and service standards
Direct transportation services by ensuring appropriate staffing levels, operational efficiency, and compliance with transportation standards
Lead, mentor, and support employees and volunteers in the effective delivery of community support services
Manage volunteer services across the OSCC
55+ locations
Build and maintain collaborative relationships with community agencies and partners through networking, liaison activities, and participation in community committees and partnerships
Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
Other duties as assigned
Requirements
Completion of a four (4) year university degree in Gerontology, Social Work, Health Sciences, or a related field of study, plus at least seven (7) years of management experience in community support or health services, including oversight of programs and facilities for older adults and clients with complex health conditions. Certification in Nonprofit Volunteer Management is a strong asset. Master’s degree is preferred.
Current First Aid/CPR/AED Certification is required
Experience working within the requirements of the Ministry of Health Community Support Services legislation, including administering client assessments, managing operational budgets, collecting and analyzing statistical data, preparing work plans and reports, building sustainable community partnerships, and promoting services
Understanding of the levels and complexities of dementia, with general knowledge of the medical, mental health, and physical conditions affecting older adults
Highly effective management and leadership skills to provide coaching, supervision, support, and guidance
Well-developed planning and organizational skills
Excellent oral and written communication skills to prepare reports and funding proposals, and to communicate effectively with clients, staff, management, volunteers, and other stakeholders
Proficiency in Microsoft Office is required; experience with relevant software applications (e.g., health…
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