Manager, Infrastructure Management & Operations

Position Title:

Manager, Infrastructure Management & Operations
Job Posting Deadline for Internal Candidates:
August 2, 2026
Employment Status:
Permanent Full-Time
Position Status:
This is a Non-Bargaining Unit position
Vacancy Status:
This posting is for an existing vacancy
Hours of Work:
Monday - Friday, 35 hours per week
Salary Range: $80,000 -$85,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Position

Reports to:

Chief Financial Officer (CFO)
Primary work location:
Oshawa with flexibility to work at other DCHC sites as required
Direct Reports: 5 Custodians, 1 IT Services Coordinator
Oversight of:
Third Party Service Providers.

Who We Are:

Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve:
DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2

SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work:
Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now:
This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview
As part of the management team at DCHC, the Manager, Infrastructure Management & Operations position oversees the following needs of the organization:

Infrastructure Planning & Management:
Ensure our current and future facilities plans align and support the organization's strategic plan. This will be achieved through future planning of facilities in accordance with organizational growth and community needs, maximizing utilization of existing facilities, overseeing all capital acquisition, identifying cost and process efficiencies, proactive maintenance of the facilities, oversight and management of vendors and contracts, being a strong people leader and delivering on special initiatives as assigned.

IT Planning & Management:
Ensure our current and future technology plans align and support the organization's strategic plan. This will be achieved through future planning of IT infrastructure design in accordance with the organizational and community needs, oversight and implementation of IT control measures, policies and processes, management of all IT service, hardware and software contractual relationships, overseeing the support and security performance of the external managed services provider, and delivering on special initiatives as assigned.

Insurance Management:
Ensure organization's insurance policies align with organization's needs and risks, manage renewals, schedule meetings with insurance brokers to negotiate terms and identify opportunities, manage insurance records for audit and compliance purposes, and deliver on special initiatives as assigned.

Additionally, this role sits on the organization's Health & Safety committee and may be asked to assist or serve on other committees or project groups.

Responsibilities
Leadership and Management

Design operational strategies, operating plans, priorities and policies with guidance and approval from CFO

Effective multi-year and annual planning and management of operating budget; provide input towards organizational annual budgeting exercise

Provide people leadership to internal staff and external support vendors to achieve high-level of organizational commitment and job performance; this includes communicating job expectations, planning and appraising productivity, conflict management, staff development and coaching & motivating staff

Provide support and guidance to colleagues as needed and seek input, as necessary, for organizational-wide recommendations

Ensure operating plan objectives align with organizational strategic objectives;
Deliver on operating objectives, performance measures and KPls

Lead with a growth mindset and promote organizational values through performance and leadership approach

Share innovative ideas on how to increase operational efficiencies and how might DCHC increase its ability to deliver against its strategic plan and Theory of Change

Ensure appropriate employees are aware of DCHC's policies and processes as it relates to Facilities, or Insurance

Be jointly responsible, as a member of the management team, for the effective implementation and adherence to Health and Safety…