Senior Account Executive

Location: Bowmanville

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As a Senior Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you'll be doing:
Maintain and update the Account Plan, ensuring accuracy in customer data (opportunities, risks, relationships, etc.)
Work with corporate customers to develop annual program plans and participate in customer meetings and wellness committees
Provide consultations on psychological health, wellness, and employee issues to HR departments, wellness committees, and leadership teams
Develop and implement strategies to meet customer objectives and utilization targets
Manage customer expectations, provide resolutions, and oversee quality assurance and education processes
Handle contract documentation, renewals, and retenders to ensure timely and profitable outcomes
Analyze customer data and create custom reports, highlighting trends, outcomes, and opportunities
Achieve annual retention and growth targets through upsell, cross-sell, and renewal/retender strategies
Identify upsell and cross-sell opportunities, leveraging knowledge of customer needs and Homewood's service offerings
Support Business Development and Sales teams on RFPs and other growth initiatives
Maintain accurate records in Salesforce CRM and ensure alignment with account and engagement plans
Prepare and participate in customer meetings, conducting internal prep meetings and gathering necessary materials
Collaborate with internal teams to ensure seamless service delivery and address customer needs effectively

What we're looking for:

2-year diploma in Marketing, Business Administration, HR or other relevant discipline
2-4 years' experience in a professional business to business sales and/or account management environment
Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
Excellent verbal, listening and written communication skills in English;
French skills an asset
Strong business acumen and unbridled curiosity
Strong customer service, problem solving and negotiating skills
Excellent organizational skills and a strong attention to detail
Excellent presentation and meeting facilitation skills
Ability to work independently as well as contribute to team objectives
Proficient with Microsoft Office, and CRM software (Salesforce)
Valid driver's license, access to vehicle, and the ability to travel
Why work with us
Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.