Inside Sales Customer Service Specialist

Founded in 1989 and built on a reputation of trust and dependability, Pu resource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Pu resource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Existing Vacancy
This job posting is for an existing vacancy.

Job Title
Location
Pay
Starting rate - $47,000 per annum

Scope for the position
To provide consistent sales representation to existing Pu resource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing.

Basic function of the position

Answering Phones:
Answering phones in a courteous and pleasant manner is the primary responsibility of the inside sales rep in line with Pu resource's mission of providing the best customer service to its customers.

Processing Orders:
Reps are responsible to input all company orders with accurate store and order information and to ensure the appropriate follow-up whether received by phone/fax or email. All orders at some point should be dealt with as a result of a call to the customer. In the case of fax or email, you want to call the customer to confirm receipt of the order.

While on the phone, it is the opportune time to clarify any issues with the order, let the customer know if a product is out of stock or discontinued and provide alternatives. Also increase sales through upsells via bi-weekly sales or volume deals and see if we can be of any further assistance to the customer. Reps are expected to meet all timelines that are set out in our policies and are responsible for checking fill rates.

Reps are also responsible to ensure maintenance of the order database as per the order entry SOP.

Catalogue:
Pu resource publishes a bi-monthly catalogue to highlight specials, new items and promotions. It is the sales rep's responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager.

Sales Support:
Reps will also supply an active support role to all other sales teams. It is important to maintain good communications with the Outside sales team regarding any customer issues, needs, or if they are required to get in contact with a customer.

Customer Service:
Providing excellent customer service will provide Pu resource with the edge on the competition, as you are the front-line contact. It is important to make sure that the customer has had a positive experience with the Inside Sales Department and that they will want to continue doing business with Pu resource as a result.

Duties and Responsibilities

Processing all customer orders accurately

Answering Phone orders.

Communicating with all departments within Pu resource to ensure excellent customer service

Ensuring special shipping costs are expressed to the customer and special shipping requirements communicated to the Shipping Department

Communicating customer needs/ issues to outside sales

Communicating with customers, making outbound calls to potential customers, and following up on leads. Researching and qualifying new leads

Understanding customers' needs and identifying sales opportunities

Maintaining a database of current customers

Staying informed about competing products and services

Participate in meetings to discuss benchmarks, personal as well as team goals

Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications

Post-secondary…