Cooperative Purchasing Specialist

Position Summary

Join a team where your work directly influences the success of libraries and cultural organizations across Wisconsin. As our Cooperative Purchasing Specialist, you’ll play a key role in managing member needs and vendor relationships within our close-knit, mission-driven nonprofit. Whether you’re presenting to a group of librarians or navigating a complex license agreement, you will bring a high-touch customer service ethic and an adaptable, motivated attitude to our 14-person team.

If you’re passionate about supporting Wisconsin’s libraries and cultural organizations, you’ll find a home here.

• Provide professional, timely, and mission-aligned service that strengthens member relationships
• Educate new members on Cooperative Purchasing program benefits
• Serve as a primary contact for Cooperative Purchasing participants, ensuring all inquiries are handled with exceptional care and a member-first mindset
• Maintain and update member records in the membership database (CRM)
• Support renewals, confirmations, and routine member correspondence
• Represent WiLS at local and national conferences

• Request and negotiate prices from vendors, deliver prices to members, follow up on product quotes to members, deliver orders or cancellations to vendors
• Inform members about electronic resources, providing information on new and existing products
  Identify and correct errors or variances in subscriptions and follow up with vendors and members as needed

• Coordinate routine maintenance of the CRM and member portal
• Oversee annual process of CRM enhancements and suggest development needs

• Support monthly vendor demonstrations and other vendor promotion
• Maintain membership and communications lists
• Design, monitor, and revise internal workflows to improve efficiency and effectiveness
• Facilitate documentation review and updates
• Assist with team meeting agendas and assignments

• Manage annual check-ins with vendors
• Review and update licenses and partnership agreements with vendors

Willingness to work well with colleagues, be flexible, patient, have a great sense of humor, and to do whatever it takes to provide the best possible service to our members and partners.
Willingness to employ your unique genius wherever needed.
Opportunity to designate up to 2% of work time to pro-bono activities.