Operations Program Associate - Wisconsin Resource Center

Operations Program Associate – Wisconsin Resource Center

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is a secure treatment facility that specializes in treating individuals with severe mental health conditions from the Wisconsin Department of Corrections. This facility is located on Lake Winnebago with beautiful walking paths by the lake for employees to use during break periods.

WRC is recruiting to fill an Operations Program Associate (OPA) position to provide program and administrative support for the Social Services area. This position will work Monday to Friday, from 7:45 a.m. to 4:30 p.m.

• Top rated health plan options starting at $47/month for single plans and $117/month for family plans after 2 months of state service.
• Several flex spending accounts: medical, dependent care, commuter, parking and High‑Deductible Health Savings.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.

As the OPA, you will be responsible for providing administrative assistance to the Social Services Department in the areas of resident release planning and processing, benefits applications, state , scheduling appointments, ordering supplies, and planning and coordinating program support activities including external services communication in preparation for release.

The starting pay is $22.76 per hour, plus excellent benefits. A 12‑month probationary period is required.

Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by WRC or medical personnel approved by the facility within 30 days of the start date.

Applicants must have the ability to type at least 45 net words per minute. This will be verified as part of the selection process. A practical computer exercise will also be part of the selection process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I‑9 form upon hire. DHS is not an E‑Verify employer nor a STEM‑OPT eligible employer.

• Experience using computer programs and software such as Microsoft Office Suite for data entry, report production, correspondence, or document creation.
• Experience providing administrative support (e.g., triaging phone calls, taking meeting minutes, scheduling meetings, answering questions, serving as a liaison, resolving customer issues, etc.).
• Experience performing file or record‑management duties (e.g., setting up, organizing, or maintaining filing systems, reviewing records or files for completeness, responding to requests to review files or records, making corrections or updates to files, etc.).

• Experience working in a secure environment such as a prison or correctional facility.
• Experience performing medical file or health record management duties using an electronic health record system.
• Experience handling confidential or sensitive information such as personal identifiable information (PII) or health records information.

DHS is an Equal Opportunity and Affidavit employer. Veterans are encouraged to apply.