Operations Program Associate - Wisconsin Resource Center

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is a secure treatment facility that specializes in treating individuals with severe mental health conditions from the Wisconsin Department of Corrections. This facility is located on Lake Winnebago with walking paths for employees to use during break periods.

• As an employee of the State of Wisconsin, you’ll also have access to an amazing benefits package, including:
• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax‑advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement.
• Several flex spending accounts: medical, dependent care, commuter, parking and High‑Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.
• Public Service Loan Forgiveness Program employer.

As the Operations Program Associate (OPA), you will provide administrative assistance to the Social Services Department in resident release planning and processing, benefits applications, state , appointment scheduling, supply ordering, and planning and coordinating program support activities including external services communication in preparation for release.

The starting pay is $22.76 per hour, plus excellent benefits. A 12‑month probationary period is required. Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

• All applicants will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• All appointees will be required to receive a TB test, administered by WRC or approved medical personnel within 30 days of the start date.
• Applicants must type at least 45 net words per minute; this will be verified as part of the selection process. A practical computer exercise will also be conducted.
• DHS does not sponsor work visas; selected candidates must verify eligibility to work in the United States by completing the I‑9 form upon hire. DHS is not an E‑Verify employer nor a STEM‑OPT eligible employer.

At a minimum, you’ll need the following:

• Experience using computer programs and software such as Microsoft Office Suite for data entry, report production, correspondence, or document creation.
• Experience providing administrative support (e.g., triaging phone calls, taking meeting minutes, scheduling meetings, answering questions, serving as a liaison, resolving customer issues, etc.).
• Experience performing file or record management duties (e.g., setting up, organizing, or maintaining filing systems, reviewing records or files for completeness, responding to requests to review files or records, making corrections or updates to files, etc.).

It’d be great if you also have one or more of the following:

• Experience working in a secure environment such as a prison or correctional facility.
• Experience performing medical file or health record management duties using an electronic health record system.
• Experience handling confidential or sensitive information such as personal identifiable information (PII) or health records information.

The Final date to receive applications is July 1, 2026 at 11:59 pm.

DHS is an Equal Opportunity and affirmative action employer. Veterans are encouraged to apply.