Office Operations Associate – Wisconsin Resource Center

Overview

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is a secure treatment facility that specializes in treating individuals with severe mental health conditions from the Wisconsin Department of Corrections. This facility is located on Lake Winnebago with beautiful walking paths by the lake for employees to use during break periods.

Office Operations Associate (OOA) – Canteen Operations. Works Monday to Friday, 7:45 am to 4:30 pm.

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax‑advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement.
• Several flex spending accounts: medical, dependent care, commuter, parking and High‑Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being.
• Public Service Loan Forgiveness Program employer.

• Process resident commissary, unit incentive programs, and legal loan orders.
• Fill requests from other departments for items from outside vendors.
• Receive, x‑ray, inventory, and distribute resident commissary orders, process residents’ commissary credits, and process delivery cages.
• Provide back‑up support for the OOA position in the Forms and Records Retention area.

The starting pay is $21.05 per hour, plus excellent benefits. A 12‑month probationary period is required. Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

• Applicants must allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
• Applicants must receive a TB test, administered by WRC or medical personnel approved by the facility within 30 days of the start date.
• Applicants must type at least 35 net words per minute and will be required to perform a practical computer exercise as part of the selection process.
• DHS does not sponsor work visas for this position, and selected candidates must verify eligibility to work in the United States by completing the required I‑9 form upon hire. DHS is not an E‑Verify employer nor a STEM‑OPT eligible employer.

Minimum qualifications:

• Experience using Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) for office support tasks such as email correspondence, data entry, etc.
• Experience performing and prioritizing office support tasks such as responding to inquiries, describing policies or procedures, resolving customer issues, filing records and documents, etc.
• Experience handling confidential or sensitive information such as personal identifiable information (PII) or health record information.

Preferred qualifications:

• Experience working in a secure environment such as a prison or correctional facility.
• Experience scheduling tasks using electronic scheduling/calendar software such as Microsoft Outlook or similar programs.
• Experience auditing and reviewing records for completeness and accuracy.

DHS is an Equal Opportunity and affirmative action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, .