Program & Administrative Assistant - Wisconsin Resource Center

Program & Administrative Assistant - Wisconsin Resource Center

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is a secure treatment facility that specializes in treating individuals with severe mental health conditions from the Wisconsin Department of Corrections. WRC is located on Lake Winnebago with beautiful walking paths by the lake for employees to use during break periods.

WRC is recruiting to fill a Program & Administrative Assistant position to provide program and administrative support for various departments within WRC. This position will work Monday to Friday, from 7:45 am to 4:30 pm.

Benefits include top‑rated health plan options starting at $47 per month for single plans and $117 per month for family plans after two months of state service, several flex spending accounts (medical, dependent care, commuter, parking, and high‑deductible health savings), and a free and confidential employee assistance program for employees and their immediate family dependents.

• Providing consultation to and working in collaboration with the Administrative/Clinical Management staff to ensure processes align with facility, division, and department policies.
• Providing assistance, assessment, instruction and reporting of leave time in support of all staff and the Human Resources Department.
• Providing back‑up data‑handling coverage for the Security Office & Director’s Office.

• Experience using Microsoft Office Suite for correspondence and document creation (e.g., Outlook, Word, Access, Excel, PowerPoint).
• Experience providing administrative support (e.g., triaging phone calls, taking meeting minutes, scheduling meetings, answering questions, serving as a liaison, resolving customer issues).
• Experience performing file or record management duties (e.g., setting up, organizing, or maintaining filing systems, reviewing records for completeness, responding to requests, making corrections or updates).
• Ability to type at least 45 net words per minute, verified during the selection process; a practical computer exercise will also be part of the selection process.
• Attendance to a TB test administered by WRC or approved medical personnel within 30 days of the start date.
• Background check to determine whether any conviction may be related to the job being filled.
• DHS does not sponsor work visas; selected candidates must verify eligibility to work in the United States by completing the I‑9 form upon hire. DHS is not an E‑Verify employer nor a STEM‑OPT eligible employer.

• Experience working in a secure environment such as a prison or correctional facility.
• Experience handling confidential or sensitive information such as personal identifiable information (PII) or health records information.
• Experience using computer programs such as TIME System, Indeavor, DOCNET, Internal Wisconsin Integrated Correctional System (WICS), Power School.

The starting pay is $22.76 per hour, plus excellent benefits. A 12‑month probationary period is required. Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is classified as an Operations Program Associate and is in pay schedule and range 02/11.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, .