Support Staff Supervisor Job Oshkosh area,Wisconsin USA,Business

Job Title:Support Services Supervisor

Program:Support Services

Supervisor:Support Services Manager

General Summary

The Support Services Supervisor is an experienced human services professional who leads staff, develops programs, and builds community partnerships to meet the needs of our clients. You will play a vital role in ensuring our services align with Vida’s Mission, Vision, and Statement of Faith.

Primary Responsibilities:

Leadership & Mentorship

Supervise Office Staff:
Mentor team members, answer scheduling questions, and provide ongoing support
Strategic Planning:
Assist Support Services Manager with achieving program goals and completing special projects
Community Outreach:
Partner with other organizations to identify and fill gaps in client services

Client Services & Intake

Client Mentorship:
Provide direct mentorship to a caseload of English-speaking clients
Intake Management:
Screen, schedule, and conduct intake appointments for English-speaking clients
Inquiry Support:
Answer program inquiry phone calls and provide excellent customer service

Resource Management

Resource Development:
Research and manage community resources to assist clients
Resource Maintenance:
Ensure the Community Resources Binder is accurate and up-to-date

Daily Operations & Programming

Event Coordination:
Assist with planning and facilitating client fellowship opportunities
Task Execution:
Complete various office tasks and projects as assigned by the Support Services Manager

Competencies Problem Solving:

Gathers and analyzes information skillfully;
Uses reason even when dealing with emotional topics.

Customer Service:

Manages difficult or emotional patient/resident/client situations;
Responds promptly to patient/resident/client needs;
Solicits patient/resident/client feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Oral Communication:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Responds well to questions;
Participates in meetings.

Written Communication:

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork/Professionalism:

Balances team and individual responsibilities;
Exhibits objectivity and openness to others’ views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Supports everyone’s efforts to succeed. Approaches others in a tactful manner; reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments.

Quality Management/Quality:

Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Organizational Support:

Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization’s goals and values;
Benefits organization through outside activities.

Qualifications

Expresses full agreement with corporation’s Statement of Faith and Mission Statement

Ability to comply with the policies and procedures of the organization

Dependable, stable, and capable of following through on commitments

Would never refer or advise a woman to have an abortion

Ability to respect confidentiality

Requires a level of knowledge equivalent to a Bachelor’s degree or job-related equivalent experience in human resources, social work, psychology or related service field.

Knowledge of Microsoft Office including Excel, Word and Share Point

Excellent oral and written communication skills

Highly organized with attention to detail

Drive to continually improve processes

Requires a minimum of 1 year
of work experience supervising volunteers

Great communication skills

Great time management skills

An interest in working with diverse populations and people groups

The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.

Benefits:

Paid time off
Parental leave

Work Location:

In person, Oshkosh, WI

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