Customer Service​/Account Manager

JOB REQUIREMENTS

Multicircuits, a leader in the electronics industry, is looking to add an Account Manager. Responsibilities include reviewing and analyzing customer data for the preparation of quote packages, order entry, order verification and order follow‑up and tracking.

• Review and analyze technical prints, engineering data and customer quality requirements.
• Prepare accurate and comprehensive quotes from pricing matrix using established procedures.
• Interpret, analyze and answer customer inquiries regarding quotes, terms, deliveries, complaints, adjustments and requests for information.
• Acknowledge orders and alert customer to changes in order status, delivery and pricing.
• Delegate requests for information, complaints or service of a technical nature to the appropriate department for analysis or disposition.
• Maintain proficiency with company products and product applications, pricing procedures and sales policies.
• Will be assigned specific customer accounts.

• Customer service in a technical/manufacturing environment required, PCB experience desired.
• Must be organized, accurate, conscientious, dependable and a quick learner.
• Position requires strong math skills, proficiency in computer software systems including MS Office Suite, ability to learn proprietary software, solid verbal and written skills, good time management and attention to detail.
• Pre‑employment physical and drug screen required.
• Direct deposit is required.

US Person (US Citizen or Permanent Resident). Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be US Persons as defined by US law, i.e., US citizens, lawful permanent residents (Green Card holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.